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 READ BEFORE MAKING A REPORT please. <~~~~ 
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Joined: Tue Sep 11, 2007 7:11 pm
Posts: 4851
Location: Midwest
Post READ BEFORE MAKING A REPORT please. <~~~~
Be sure to read the FAQ's. Your problem may not be a problem at all. The FAQ's are linked at the top of most forum pages and are in the Rules forum as they are a *required* read.

Login problems:
Moderators can not recover accounts, help with passwords, or any other login problem. All we can do is recommend rechecking the spelling and capitalization of your username & password.
It is important that you keep your account information safe. It helps to keep the Welcome email sent out when you joined.

Farm loading problems:
If your farm will not load, you likely need to update your browser, update your flash, clear your cache, and/or restart your computer.

Missing item problems:
Missing eggs are hidden behind objects and can be extremely hard to find sometimes. When your egg hatches you will find your creature roaming around, don't worry. Missing eggs are no cause of alarm.

Many times missing accessories are also hidden behind other objects. These missing objects can prove very difficult to find at times. Even when reloading the page numerous times they can still hide behind other things in the farm. If you continue to have a missing object, place it in a completely empty farm. If that still doesn't work, you may have to sell it back to the store and buy a new one. There is a glitch in the game where objects may be placed out of viewing sight and never return. When placing your objects, be really careful not to place them out of view!

Moving item problems (manage farms):
If you have numerous items to move at at time, it might prove difficult. Some members have problems moving 250+ items at a time. The game *can* accomplish these big moves, it may just take a really long time. If you attempt moving large quantities, give it ample time to move them and understand that the game may look "stuck" while these items are being transfered even though they are not stuck at all. Even on high speed internet, it may still take a long time. If you find that it is still not working for you, the problem is likely on your end (your computer is too slow, your internet connection is too slow, your host is having issues, there's a hiccup in the connection, etc), or the game is temporarily experiencing a slow time. Try again later or move one at a time. We know it is a pain to do, but there is nothing more we can do about it.

Anything else:
MOST PROBLEMS CAN BE FIXED BY UPDATING YOUR BROWSER, UPDATING YOUR FLASH, CLEARING YOUR CACHE, & RESTARTING YOUR COMPUTER.
If that doesn't work, you may have a virus/spyware and/or your internet host could be having difficulty. 99% of the time reported problems are on the users end, and not actual game issues. We are thankful for all reports of problems, but we also ask that you try to eliminate everything on your end before making the report simply because it will be easier for everyone involved, including you ;)

When making Problem reports:
When making a report, be sure to include as many deters a possible. Screen shots are great!! Also include what operating system you use, browser (including the version), and version of flash you have.

How to know what version of software you are running:
Always remember that Google is your friend :)

How to check what version of internet explorer I have. Not using IE? Click that link and replace "Internet Explorer" with the browser you ARE using.

Find out what version of Flash you are running HERE.

Which version of the Windows operating system am I running? Not running Windows? Click the link and replace "Windows" with what you ARE running.

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Dare to be unique! Don't follow the path, make your own!


Wed Nov 02, 2011 1:04 pm
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Joined: Tue Sep 11, 2007 7:11 pm
Posts: 4851
Location: Midwest
Post Re: READ BEFORE MAKING A REPORT please.
Moderators will reply to this post with known bugs in the game.

  • We are aware that the manage farms page isn't working with the newest version of IE. This problem makes it so objects on the manage farms page are not able to move. All we can recommend is using a different browser (such as FireFox, a fantastic and free browser). The problem has been reported to the game creators and will be fixed at their earliest convenience. Please have patience.

  • We are aware that you can not see your released creatures in the wild like you once could. This is an old problem that began years ago. The game creators are aware of the problem as well. We don't know if the wild will ever allow us to see released creatures again when we walk in the wild.

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Dare to be unique! Don't follow the path, make your own!


Wed Nov 02, 2011 1:09 pm
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